Version 2026-09-25
Service Call Terms — Leonard Electric
By checking “I agree,” you confirm you understand and accept the following terms for this service call:
This appointment is a paid service call. Leonard Electric is not attending to provide a free estimate or quote-only visit. The purpose of the visit is to diagnose and/or perform the requested work during the appointment, as conditions allow.
Rates and billing
This table combines the pricing currently published across Leonard Electric service pages so you can see the standard rates in one place before booking.
| Service | Published rate | Notes |
|---|---|---|
| Minimum service call | $280 + HST | Includes the first two hours of Master Electrician labour. |
| Master Electrician labour | $140/hr + HST | Applies to electrical repairs, home automation, and custom requests. Billed in 30-minute increments. Materials/parts extra. |
| Panel upgrades | From $1950 | Standard small-home 100A, 32-circuit panel scope shown on the panel upgrade page. |
| EV charger installation | From $899 | Charging unit not included. Assumes panel capacity and a short distance from panel to charger. |
| GenerLink equipment and cord | Starts at $1,500.00 CAD | Equipment and the stated cord only. Installation and the required piercing connector are priced separately. Prices are before HST; your itemized quote will confirm the final total. Starting prices use Leonard supplier-account observations refreshed October 19, 2026, and include the standard 20% materials markup. Supplier prices and availability can change; confirm current pricing with your itemized quote. |
| Whole-home surge protection | From $549 | Published starting price. |
| Inspection and panel labelling | $499 flat rate | Flat-rate inspection and labelling service as shown online. |
| Hot tub installation | From $2800 | Published starting price includes a 40A system. |
| Pool installation | From $3899 | Published starting price. |
| Sauna installation | From $600 | Published starting price. |
| Chandelier installation | $269 install | Published chandelier install price shown on the lighting page. |
- Each service call has a two-hour minimum charge of $280 + HST.
- Master Electrician labour is $140 per hour + HST. Time beyond the two-hour minimum is billed in 30-minute increments.
- Published starting prices and flat rates apply only to the standard scopes described on their service pages.
Project payment schedule
For projects using staged payments, a total of 40% is required before work starts: a 10% deposit reserves the work, followed by a 30% payment before commencement. The approved estimate will confirm whether this schedule applies to your project.
| Payment stage | Amount | When due |
|---|---|---|
| Reserve the work | 10% | Deposit due when the estimate is accepted to reserve the project. |
| Before work starts | 30% | Due before commencement. Together with the reservation deposit, 40% is due before work begins. |
| After rough-in inspection | 30% | Due after rough-in inspection, where applicable. |
| At substantial completion | 20% | Due at substantial completion, before final inspection. |
| After final inspection and finishing work | 10% | Due after final inspection and any remaining finishing work. |
Materials and parts
Materials/parts are extra and are billed in addition to labor.
If the customer supplies materials/parts and they are incorrect, missing, incompatible, defective, or insufficient, the customer agrees that:
- time spent troubleshooting delays is billable, and
- time spent obtaining the correct materials (including travel time) is billable at the same labor rate and billed in the same 30-minute increments, plus the cost of any materials Leonard Electric purchases.
Leonard Electric does not provide warranty coverage for customer-supplied materials/parts and is not responsible for failures caused by them.
No estimate visit / unknown conditions
Because this is not an estimate visit, the customer understands that hidden or unforeseen conditions may exist. These conditions may increase the time required, change the method of repair, and/or require additional materials. Any additional time required is billed at the rates above.
If a safety hazard is discovered, Leonard Electric may pause or stop work until it can be addressed. Time spent up to that point remains billable.
Access and safety
The customer is responsible for providing safe and timely access to the work area. If Leonard Electric arrives and cannot access the work area, the $280 + HST minimum service-call charge still applies.
Payment authorization
By agreeing, the customer authorizes Leonard Electric to charge the $280 + HST minimum service-call charge and to invoice (and/or charge the payment method on file, if applicable) for additional Master Electrician labour and materials in accordance with these terms.
By checking “I agree,” the customer accepts these Service Call Terms.